How to Improve the Performance of Your Work Force


Klaus Wittkuhn, 20.05.2010, M6 Educational Centre

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Seminar overview

A number of factors influence performance. Only one of those factors is the skills and knowledge of the people. Still performance often is considered to be a people issue. Therefore the solution to performance problems very often is sought in training or in raising pressure.
The seminar will broaden your perspective. It will provide an overview of all the factors that influence performance and how they are connected. This will provide the basis for the development of a number of specific performance improvement strategies.
In addition it will show how HR can make use of this knowledge and support line managers in solving performance problems and it will show how line managers can take a comprehensive approach towards sustaining solutions of performance problems.
This seminar will deal with the ways in which you as senior leaders can assess the current performance environments in your companies and it will outline different performance improvement strategies for HR and line managers.

Who Should Attend
· C-level members and most senior HR managers
· Companies are encouraged to send small groups of 2-3 executives to work on their imminent performance challenges

How will you benefit?

· Understand better what drives performance in an organization
· Be able to diagnose performance problems correctly
· Be able to develop sustainable solutions to performance problems
· Develop specific performance improvement strategies for their organizational unit

9:00 Registration

9:30 – 11:00 Module 1: Introduction
· How did the concept of performance develop?
· What have been performance improvement strategies in the past
· The most important common misconceptions of performance
· What variables determine human performance?
· How are they connected?

11:00 – 11:15 Coffee Break

11:15 – 12:45 Module 2: The Human Performance System
· A comprehensive understanding of Human Performance
· Case Study
· Conclusions for your company

12:45 - 13:30 Lunch Break

13:30 – 15:00 Module 3: Improvement strategies that work
· How can HR support line managers to improve work force performance?
· How can line managers develop sustainable improvement approaches?
· The changing role of HRD
· Next steps and conclusions
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Klaus Wittkuhn
Klaus Wittkuhn holds a position in Senior Management of ZEB - Germany’s biggest consultancy in banking industry with more than 650 consultants. In addition he is General Manager of his own consulting company, performance design international. In both positions he supports clients to improve their performance systems with a special focus on human performance and human capital management.
Klaus has consulted for more than twenty years in a variety of industries, in the public sector, and with NGOs. This includes a considerable number of international projects in Macedonia, Kosovo, Greece, Turkey, France, Switzerland, Austria, Netherlands, Bulgaria, Poland, South Africa, China, Sri Lanka and the US.
He has worked with Fortune 500 and DAX clients as well as smaller clients in banking, chemicals, construction, consultancy, facilities management, financial services, education, electrical, engineering, insurance, legal, logistics, manufacturing, military, motor manufacture, municipalities, oil and petrochemicals, pharmaceuticals, power generation and distribution, retailing and telecommunications.
He studied Political Economics and Educational Science and has a broad education in systemic consulting and psychology. He is adjunct faculty at the University of Applied Sciences in Winterthur, Switzerland. He is on the Board of the Federation for Professional Qualification Germany, and is a frequent speaker at national and international conferences. He has published widely. Klaus is an Honorary Life Member of the International Society for Performance Improvement.
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