Conquering Anger, Dealing with Difficult People and Managing others Passive Aggresive Behaviours


Mike George, 22.01.2015, M6 Educational Centre

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Seminar overview

One of the managers greatest challenges is to discern and deal with the emotions and behaviours of others while managing their own emotions and maintaining a proactive attitude. This requires a deeper understanding of why people speak and behave in certain ways and and how to manage ones self within difficult relationships. Both self understanding and understanding others lies at the heart of manager’s ability to be an effective leader.

How will you benefit?

The purpose of the one day workshop is to give participants clear insight into the root causes of all forms of anger, why people allow their emotions to generate awkward and difficult behaviors and what happens when anger goes underground into ‘passive aggression’. Delegates will also gain an insight into how to encourage positive change in others as well as manage and resolve their own negative reactions. During the workshop you will learn:

· How to increase your emotional intelligence
· How to diminish personal irritation/frustration and respond proactively to the anger of others
· Understand why people behave in difficult and awkward ways
· Learn to create strategies to deal with various personality types
· What to do when anger goes underground and reappears as passive aggressive behaviors

Who Should Attend

Anyone with management responsibilities who wishes to develop their leadership skills in handling difficult interpersonal relationships, grow their understanding of why people behave in certain ways while deepening their awareness of their own emotional reactions.

11:00 – 11:30 Registration and Coffee

11:30 – 13:00 Module 1: Conquering Anger
· The many faces and forms of anger.
· Why anger arises and the effects it has outside and inside.
· Helping your self and others with anger issues.
· Emotional enlightenment – where anger sits in relation to the ‘other’ emotions.
· Anger management strategies

13:00 - 13:15 Coffee Break

13:15 – 14:45 Module 2: Dealing with Difficult People
· Understanding why certain behaviours are difficult.
· Strategies to deal with specific behaviours.
· How to bring out the better side of a difficult person.
· How not to be a difficult person for others!
· Empowering the team to remain stable and focussed.

14:45 - 15:30 Lunch Break

15:30 – 17:00 Module 3: Handling Passive Aggressive Behaviour
· Understanding how passive aggressive behaviour develops.
· Signs and types of passive/aggressive personality.
· How to deal with the passivity and the aggression.
· How to be proactive and not reactive.

The day is a balanced mix of presentation, interaction, personal reflection, small group exercises and question and answer. Workbook provided.

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Mike George
Mike George is a management development tutor, a bestselling author and an inspirational speaker. For almost thirty years he has coached, guided and facilitated the executive development of managers and leaders in companies and corporations in over 30 countries. In a unique blend of insight, wisdom and humor, Mike brings together the three key strands of 21st century – emotional/spiritual intelligence, management/leadership development and continuous learning.
He is the author of nine books on Self Development including The 7 AHA`s of Highly Enlightened Souls, Don’t Get MAD Get Wise, In the Light of Meditation and his latest book The 7 Myths About LOVE…Actually has just been published. Each year he runs a series of Awareness Retreats worldwide.
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