Managing the triggers and strategies of conflict


Svetlana Misajlovska, 30.11.2016, M6 Educational Centre

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Seminar overview

The seminar encompasses profoundly the subject of personal values in creating functional personal relationships, prevent conflicts and strategically deal with conflicts. The participants will be acquainted with the subject of conflict and how to strategically deal with it.

Who Should Attend

Managers from all levels, HR staff, company trainers, sales force

How will you benefit?

· Increased awareness of personal values as determinants of personal choices, character and behaviors
· Using personal values in communication
· Creating functional relationships through personal values
· Identification of sources and triggers of conflict
· Recognizing stages in conflict
· Using behavioral tactics in conflict

11:00 – 11:30 Registration and Coffee



10:30 – 13:00 Module 1
A Concept of personal values
B Types of universal values
C Types of personalities according to values
D Public Persons and stating their personality through personal values

13:00 – 13:15 Coffee Break

13:15 – 14:45 Module 2
A Communicating through personal values
B Case Study/Interactive Exercise ( Selling appratment)
C Conflict in RAT
D Types of conflict sequences

14:45 – 15:30 Lunch Break

15:30 – 17:00 Module 3
A Behavior in Conflict
B Types of conflict
C Triggers in conflict
D (Case Study/Interactive Exercise )


Svetlana Misajlovska
Svetlana Misajlovska is a psychologist, Gestalt counselor, and certified SDI and PMP trainer. Svetlana's broad experience in corporate working operations and conditions has enabled her to easily recognize gaps in employee performance due to deficiencies in skills, knowledge, and organizational conflict. Since 2007 she has been implementing educational systems in various corporate environments, and has successfully delivered training in corporate communications, team work and cooperation, conflict management, customer service, customer retention, and culture change management. Svetlana's main focus today is on professional workforce development and utilization of full employee potential in the workplace.
Svetlana currently holds the position of Training Expert in the telecommunications operator ONE Macedonia, in addition to serving as a trainer on communication skills to the SEE University in Tetovo. She also holds a Masters degree in HR Management, in addition to her management skills, professional excellence, professional trainer and PMP certificates.
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