Improving Social IQ to create a functional work environment


Svetlana Misajlovska, 29-30.4.2014, M6 Educational Centre

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Seminar overview

The seminar encompasses profoundly the subject of personal values and their determine role in creating personal and working relationships. Also the participants will be acquainted with the subject of conflict and how to strategically deal with it.

Who Should Attend

Managers from all levels, HR staff, company trainers, sales force

How will you benefit?

· Increase awareness of personal values
· Recognize personal values in other people
· Use personal values in order to create functional relationships
· “Borrow” other people's behavior in order to improve relationships
· Identify the sources of conflict
· Identify the triggers of conflict
· Recognize the stages of conflict
· Learn how to effectively use conflict tactics

Day 1: Personal Values and Behavior (29.04.2014)

11:00 – 11:30 Registration and Coffee

11:30 – 13:00 Module 1
· Defining personal values –psychological concept
· The importance of personal values as behavior determinants
· Indicators of personal values in behavior
· Defining the benefits of work on personal values for a company or individual

(Case Study/Interactive Exercise )

13:00 – 13:15 Coffee Break

13:15 – 14:45 Module 2
· Types of personalities according to personal values
· Recognizing oneself values

(Case Study/Interactive Exercise )

14:45 – 15:30 Lunch Break

15:30 – 17:00 Module 3
· The role of filters in values perception
· Our group values
· Our group recourses of misinterpretation of behavior

(Case Study/Interactive Exercise )

Day 2: Conflict (30.04.2014)

11:00 – 11:30 Registration and Coffee

11:30 – 13:00 Module 1
· Definition of conflict in RAT
· Types of conflict sequences
· Recognizing own self conflict sequence

Case Study/Interactive Exercise

13:00 – 13:15 Coffee Break

13:15 – 14:45 Module 2
· Behavior indicators of conflict sequence

Case Study/Interactive Exercise

14:45 – 15:30 Lunch Break

15:30 – 17:00 Module 3
· Triggers of conflict according to personal values
· Types of conflicts

(Case Study/Interactive Exercise )

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Svetlana Misajlovska
Svetlana Misajlovska is a psychologist, Gestalt counselor, and certified SDI and PMP trainer. Svetlana's broad experience in corporate working operations and conditions has enabled her to easily recognize gaps in employee performance due to deficiencies in skills, knowledge, and organizational conflict. Since 2007 she has been implementing educational systems in various corporate environments, and has successfully delivered training in corporate communications, team work and cooperation, conflict management, customer service, customer retention, and culture change management. Svetlana's main focus today is on professional workforce development and utilization of full employee potential in the workplace.
Svetlana currently holds the position of Training Expert in the telecommunications operator ONE Macedonia, in addition to serving as a trainer on communication skills to the SEE University in Tetovo. She also holds a Masters degree in HR Management, in addition to her management skills, professional excellence, professional trainer and PMP certificates.
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