One of the most important lessons a company learns if it wants to grow and thrive is that the customer needs to come first. That sounds simple enough, right?
However, only successful organizations can identify the many interconnected events that provide customer satisfaction and reinforce customer loyalty.
Good service is valued when the provider exceeds the customer’s expectations. Quality of service is a concept that’s easy to talk about but difficult to deliver, and delivering quality service requires believing it matters, and that needs tremendous energy, skill and determination.
In today’s competitive business world, satisfied customers are essential to your brand’s reputation, significantly impacting your bottom line. Ignore customer satisfaction at your peril.
The Dale Carnegie Customer Success workshop is designed with all the intricate dynamics of customer satisfaction in mind. You can empower your team with the skills and knowledge needed to excel in customer success.
Attitude for Service
Objective: Learn to take 100% responsibility for the attitudes we convey. Learn to maintain a friendly, low-pressure, high-quality customer service environment while remaining productive and service-oriented throughout the day.
- Set goals for improvement by assessing current customer excellence Attitudes,
- Build customer relationships by incorporating the Four Drivers of Customer excellence,
- Maintain consistently positive attitude by applying Attitude Control Principles,
- Strengthen customer relationships with the Dale Carnegie Human relations principles,
- Use conversational language to keep the interactions casual and relaxed.
Meet Gilad Newman, the Senior Trainer and CEO of Dale Carnegie Israel. With over 11 years of international experience, Gilad is a seasoned expert in training across various sectors, including hi-tech, pharma, finance, tourism, industrial companies, and startups. His expertise spans leadership, sales, customer service, and public speaking. Gilad has collaborated with renowned global companies, including Johnson & Johnson, Salesforce, Intel, Pfizer, JDE, and TEDx, in addition to serving as a mentor for accelerator programs. With 13 years of hands-on experience in sales and sales management, Gilad brings a wealth of knowledge and practical insights to help individuals and organizations achieve their goals.
Register at email@example.com
Early bird price: 11,000 MKD + VAT (up to 10.11.2023)
Regular price: 15,000 MKD + VAT